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SOUNDS & COURSES Due to the nature of digital downloads we offer refunds on a case-by-case...

14 Day Return Policy

SOUNDS & COURSES

Due to the nature of digital downloads we offer refunds on a case-by-case basis. If you have find any issues with a product get in touch within 14 days and let us know. By completing a purchase you agree that the issue of a refund will be made at the sole discretion of the ADSR Staff and that all decisions made by the ADSR Staff are final.

We are happy to issue a refund or store credit if your product is proven to be defective or not as described.

Unfortunately unless our system has not registered a download – i.e. you have not attempted a download by clicking on the download link issued to you, we are unable to offer refunds if you change your mind.

ADSR does not refund products, which:

  • Cannot be used by the customer due to hardware limitations
  • Cannot be used by the customer due to software limitations
  • Cannot be used by the customer due to insufficient knowledge / know-how
  • We do not make any guarantees for product use with cracked or illegally downloaded software.

Products purchased on sale or with store credit are ineligible for refunds. A store credit will be (re)issued only when a product is proven to be faulty and can not be reasonably repaired.

SOFTWARE & PLUGINS

All sales of software and plugins on ADSRsounds.com are final. By completing a purchase you agree that the issue of a refund will be made at the sole discretion of the ADSR Staff and that all decisions made by the ADSR Staff are final.

ADSR will refund your full purchase price on orders where:

  • Your bank / Paypal account was illegally charged (fraud)
  • Issued serial numbers have not been used to authorize the software.

ADSR reserves the right to refuse refund if the issued serial number has been issued, made available to the customer through the user account and/or via email and used to authorize the software.

ADSR does not refund purchases for software or plugin products, which:

  • Cannot be used by the customer due to hardware limitations
  • Cannot be used by the customer due to software limitations
  • Cannot be used by the customer due to insufficient knowledge / know-how

Eligibility

A refund is eligible for 14 days from the date of purchase (found in your Order Confirmation Email).

ADSR strongly advises checking what software and/or hardware is required to use the products and what are the minimum hardware requirements to use the software. Such information is always provided on the product pages. ADSR does not refund products which require other software to use (Digital Audio Workstation-specific libraries, Software Synth Preset Banks). The customer bears the responsibility to have knowledge required to use the product.

If you wish to request a return please contact us at [email protected] and include your invoice and any relevant information.

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